PRIVACY POLICY

Who We Are

FYP BEAUTY (“we”, “us”, “our”) is an Australian-based online beauty retailer. This Privacy Policy explains what personal information we collect when you visit or make a purchase from our store, how we use it, and the choices you have.

Information We Collect

When you visit or shop with us, we may collect:

• Order information — your name, email address, shipping address, and details of the products you purchase.
• Payment information — processed securely by our payment providers. We never see or store your full card details.
• Device information — browser type, IP address, time zone, and how you interact with our store (pages viewed, products added to cart), collected via cookies and similar technologies.
• Account information — if you create an account, your login email and saved addresses.
• Communications — anything you send us when you contact customer support or subscribe to our emails.

How We Use Your Information

We use the information we collect to:

• Process, fulfil and ship your orders, and send order confirmations and tracking
• Respond to your questions and provide customer support
• Screen orders for potential risk or fraud
• Improve and optimise our store and shopping experience
• Send you marketing communications where you have opted in — you can unsubscribe at any time

Sharing Your Information

We share personal information only with the service providers who help us run the store — payment processors to accept payments, shipping carriers to deliver your orders, and analytics providers to understand how the store is used. We never sell your personal information. We may also disclose information where required by law.

Cookies

We use cookies to keep your cart working, remember your preferences, and (with your consent) measure how the store is used. You can manage your cookie preferences at any time using the “Manage Cookies” link in the footer, and most browsers let you block or delete cookies in their settings.

Data Retention

When you place an order, we keep your order information for our records — including for tax, accounting and legal purposes — unless and until you ask us to delete it, where we are legally able to do so.

Your Rights

Under the Australian Privacy Act and, where applicable, other privacy laws such as the GDPR (for European residents) and the CCPA (for California residents), you may have the right to access the personal information we hold about you and to ask that it be corrected, updated or deleted. To exercise any of these rights, contact us through our contact page.

Minors

Our store is not intended for individuals under the age of majority in their place of residence. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. The latest version will always be available on this page.

Contact Us

For questions about this policy or our privacy practices, reach us through our contact page.